GERAK GEMPUR PnP : 17-18 Sept 2013

Last kopek .. in preparation for the upcoming Re-Certification audit of our ISO 9001:2008 by SIRIM on 19-20/9/13 .. 

All the best n good luck to all our Process Owners (POs) especially those who are directly involved with Prosedur Pengajaran n Pembelajaran (PnP) .. 

Thank you to all in the non-acad depts, faculty n Academic Dept esp KJs Pn Shamsinah, Pn Nadiah, Pn Asri, Pn Hadza n Ostad Saiful .. u guys r simply awesome !

Keep up the good work !

Re-Certification Audit 2013 is just around the corner

Alhamdulillah .. Pejam celik pejam celik we are almost completing 3 years (17/12/10 - 16/12/13) full cycle with ISO 9001:2008 .. Just to recap what we have been through :

27/10/10 : Cert. Audit Stage I (0 OFI, 0 NCR, 7 verbal comments)
10-12/11/10 : Cert. Audit Stage II (6 OFI, 5 NCR)
14-15/11/11 : Surveillance Audit I (7 OFI, 2 NCR)
21/11/12 : Surveillance Audit II (7 OFI, 1 NCR)

In preparation for the upcoming Re-Certification Audit by SIRIM (roughly in Sept 2013), the following are list of audit activities in the pipeline :

1) Progressive Audit (to focus on all ongoing activities). Four dates have been identified : 25/3-5/4, 20-31/5, 24-28/6 and 26-30/8/13.
2) Audit Dalaman I : 15/4-9/5 followed by MKSP I on 30/5/13
3) Audit Dalaman II : 1/7-1/8 followed by MKSP II on 29/8/13

Re-Certification Audit by SIRIM is expected to be in mid Sept 2013 as SIRIM has already reminded that they will come in at least 2-3 months before "expiry date" on 16/12/13.

Re-cert Audit will also be a bit longer than usual, anticipating around 4 man-days and will definitely encompass 100% of the SPK (Sistem Pengurusan Kualiti).

All POs (Process Owners) are reminded to do analysis as well as penilaian pencapaian Objektif Kualiti relevant to their respective divisions / units.

Auditors are also expecting to see all CAs and PAs (Corrective and Preventive Actions) have been taken action on. They also want to see REVIEWS done over the data and findings over the last three years ..

All the best to all esp POs !

SURVEILLANCE AUDIT II - 21 Nov 2012

On 14/11/12 we received a fax from SIRIM QAS stating that the SAII will be held one day earlier on 21/11/12 (Wed). Original dates were 22-23/11/12. Audit Team Leader is Pn Parimala Devi Ganesan, and she'll be assisted by two other auditors namely Tn Hj Ali Borhan and Mr. Mani Maaran Krishanan .. All the best to our ISO team !

Surveillance Audit SA1 : 14-15 Nov 2011

Alhamdulillah, pada 14-15 Nov lepas telah berlangsung Audit Pemantauan (Surveillance Audit / SA1) oleh SIRIM.

Ahlan wasahlan dan Selamat Datang ! Banner mengalu-alukan kedatangan 2 orang auditor SIRIM - En Teo Kah Chin (Lead auditor) dan En Mohamad Rafidi Mat Dahan ke kampus KPTM Bangi.

Welcome drinks sambil menandatangani Buku Pelawat di Pejabat Pengarah sebagai kenangan .. ;) From left : Ust Nazir (Ketua Unit Kualiti), En Rafidi, En Teo dan En Abdul Azmi (Pengarah KPTM Bangi)

Opening Meeting .. menyatakan tujuan audit dan Audit Plan utk 2 hari yg melibatkan '3 man-days'. En Rafidi hanya terlibat utk hari pertama (1 man-day) saja, manakala En Teo terlibat utk 2 hari (2 man-days) .. ;)

Lokasi pertama : Bilik Dokumen .. Alhamdulillah CIA, PD, Unit Kualiti .. semua mantop belaka .. ;)

Yum yum time .. kami sediakan menu khas (vegetarian) utk Mr Teo .. yg lain2 pun ambil kesempatan utk merasa masakan vegetarian nih .. very light n healthy ! Pilihan menu oleh Pn Zuhrah (Pegawai Dokumen) .. ;)

Pengurus Bhg Jaminan Kualiti HQ pun sempat datang mencemar duli .. ;) Tq En Saifulkahar for your support !

Audit Proses Peperiksaan Akhir dan Bilik Kebal .. tapi alhamdulillah Pn Rosima telah bersedia dgn jawapan2 yg 'kebal' jugak .. huhu ;)

Exit Meeting .. 2 NCR Minor n beberapa OFI serta 'teguran lisan' utk tujuan penambahbaikan .. :) Alhamdulillah kali ni kami dpt Auditors yg sangat 'thorough' and very experienced .. byk dpt belajar ttg kualiti dan kerja2 audit .. ;)

Komitmen keseluruhan daripada warga kolej adalah sgt baik, khususnya CIA, PD dan JK Unit Kualiti. Process Owners, Program Koordinator, Ketua Jabatan dan seluruh warga kolej yg lain telah memberi kerjasama yg mantop. Keep up the good work guys !

Kami diberi masa 1 bulan utk menjawab / beri respon kepada NCR Minor serta OFI di atas, dan dua bulan utk menutup NCR tersebut .. InsyaAllah ini akan dilaksanakan segera ! KPTM Bangi Hebat !

Penemuan Audit Dalaman - Sept 2011

Secara keseluruhan Audit Dalaman yang dijalankan pada Sept 2011 telah mengeluarkan sebanyak 10 NCR dan 29 OFI. Daripada jumlah tersebut, didapati Klausa yang paling 'popular' atau kerap dikaitkan ialah Klausa 4.2.3 KAWALAN DOKUMEN dan 4.2.4 KAWALAN REKOD.

Secara terperinci, 1 NCR dan 6 OFI telah dikaitkan dengan Klausa 4.2.3, manakala 3 NCR dan 5 OFI dikaitkan dengan Klausa 4.2.4.

Pihak pengurusan kolej memandang serius tentang penemuan ini dan telah bersetuju dengan cadangan Audit Dalaman supaya bagi setiap proses, semua pihak khususnya Ketua Bahagian/Unit, Pegawai Dokumen dan Wakil Dokumen hendaklah memastikan semua dokumen SPK di bahagian masing-masing adalah terkawal mengikut kehendak Standard ISO 9001:2008 dan prosedur yang organisasi telah tetapkan.

Kawalan Dokumen yang dimaksudkan termasuklah :

• proses kelulusan dokumen sebelum diedarkan
• mengemaskini mengikut keperluan serta diluluskan semula
• memastikan perubahan dan status semakan terkini dokumen dapat ditunjukkan
• memastikan dokumen yang digunapakai disediakan di tempat ia digunakan
• memastikan dokumen sentiasa boleh dibaca dan dikenalpasti
• dokumen dari institusi luar hendaklah dikenalpasti dan dikawal pengedarannya

Pastikan kita tidak menggunakan dokumen-dokumen lapuk dengan tidak sengaja.

Dari segi Kawalan Rekod, rekod-rekod hendak lah :

• sentiasa mudah dibaca, dikenalpasti dan diperolehi dengan menyenaraikannya ke dalam Senarai Rekod Kualiti di bahagian/ unit masing-masing.

Aktiviti kawalan rekod perlulah mematuhi prosedur yang telah ditetapkan oleh organisasi dari segi :

• pengenalan, penyimpanan, perlindungan, tanggungjawab, tempoh penyimpanan dan pelupusan rekod-rekod.

Pihak Auditor Dalaman mencadangkan supaya satu taklimat atau penerangan khas tentang kawalan dokumen dan rekod perlu dilaksanakan segera agar semua pihak faham tentang kehendak proses ini.

MKSP Bil.02/2011 on 17th Oct 2011

Mesyuarat Kajisemula Pengurusan (MKSP) I/2011 telah diadakan pada 4/7/11. Manakala MKSP II/2011 pula telah diadakan pada pagi semalam 17/10/11. Kini selesai sudah pembentangan dan endorsement penemuan n komen2 internal auditors serta tindakan yg di ambil (corrective n preventive) oleh auditee .. Harapan utama ialah semoga semua NCR n OFI dpt ditutup sebelum Surveillance Audit SIRIM pd 14-15/11 nanti ..

Fokus utama MKSP ialah untuk melihat supaya semua auditee telah isi penuh Borang Audit Susulan tentang PUNCA serta tindakan susulan dan PEMBETULAN yg BETUL-BETUL boleh dan mampu menutup NCR/OFI trsebut .. bukan skadar utk penuhi ruang kosong dalam borang sahaja.

Pegawai Dokumen telah memilih 24 Okt 2011 (Isnin) untuk mengadakan satu sesi perbincangan antara Pegawai Dokumen dengan Wakil2 Dokumen Jabatan/Unit. Sesi perbincangan ini dirasakan amat perlu rentetan dari penemuan2 Audit Dalaman KPTMBG baru2 ni yg mana banyak OFI dan NCR telah dikeluarkan dibawah Klausa 4.2.1, 4.2.3 dan 4.2.4. Klausa-klausa ini banyak berkait dengan KAWALAN dokumen dan rekod.

Kalau ikut Nota3 Klausa 4.2.1 ia mengatakan bahawa 'pendokumenan boleh dalam apa2 bentuk atau jenis media' .. so in other words bahan2 yg kita letak dlm portal, website, blog, CD, thumbdrive etc pun dkira sbg dokumen .. yg mana ia mesti lah ada some sort of kawalan/control .. Cuma takat kawalan itu mungkin brbeza2 brgantung kpd kerumitan proses etc ..

Makin banyak mesyuarat makin banyak perkara2 yg nak kena buat .. ader jer menda2 yg boleh ditambah baik .. I guess this is what they meant by 'CONTINUAL improvements' .. wallahu a'lam ;)

SURVEILLANCE AUDIT 1 (SA1)

Pihak SIRIM telah mengenalpasti tarikh2 SA1 untuk kesemua kampus KPTM seperti berikut :

1) Kuantan 9-11/11/11

2) Batu Pahat 09-11/11/11

3) Bangi 14-15/11/11

4) Kota Bharu 16-17/11/11

5) Kuala Lumpur 21-22/11/11

6) Ipoh 23-24/11/11

7) Alor Setar 29/11-1/12/11

8) Semporna 19-21/12/11

SA1 akan fokus kepada prosedur & perkara berikut :

a) Kawalan Dokumen & Rekod

b) Audit Dalaman

c) MKSP

d) Aduan Pelanggan

e) Maklumbalas Pelanggan

f) Tindakan Pencegahan

g) Tindakan Pembetulan

h) Pencapaian Objektif Kualiti

Auditor SIRIM juga akan menyemak previous findings (semasa Audit Stage2 & Audit Dalaman) serta buat penilaian ke atas tindakan yang telah kita ambil untuk menutup NCR & OFI tersebut.

Semua pihak khususnya AJK Pelaksana ISO hendaklah memberi komitmen & memainkan peranan yang berterusan dalam pelaksanaan SPK ISO KPTM Bangi .. ;)

MKSP Bil.01/2011 on 4th July 2011

Alhamdulillah today we had our MKSP Bil.01/2011 at 0900hrs held at BM1. Telah menyentuh kesemua 8 agenda utama spt berikut :

1. Pencapaian dasar & Obj Kualiti

2. Hasil Laporan Audit Dalaman

3. Laporan Aduan & Maklumbalas Pelanggan

4. Prestasi Proses & Keakuran Perhidmatan

5. Status Tindakan Pembetulan & Pencegahan

6. Susulan ke atas tindakan MKSP yang lalu

7. Cadangan untuk peningkatan & penambahbaikan SPK

8. Perubahan2 yang boleh beri kesan terhadap SPK

Ada beberapa isu yang akan dibawa ke Bengkel ISO untuk perbincangan lebih lanjut pada 8-10/7 di Glory Beach Resort, PD. Antaranya ialah cadangan penambahbaikan kepada:

a) Borang Aduan & Maklumbalas Pelanggan supaya lebih mudah difahami

b) Soalan2 dalam Borang penilaian SIE supaya lebih relevan

c) Tatacara penilaian TOV supaya lebih jelas, khususnya tentang ownership & tatacara pengumpulan serta analisis data dsbnya

Mesy berakhir jam 1300 hrs .. ;)

CLOSE NCR Minor

Alhamdulillah, yesterday our ISO team managed to discuss means & ways to close the 5 minor NCRs from Stage 2 Audit. Correction & Corrective Actions pun dah dikenalpasti dan dilaksanakan.

Today college will submit by hand all the required documents to SIRIM for their perusal, together with the payments (cek RM6,780 - fee after Audit Stage 2). Harap2 pihak SIRIM akan terima jawapan & justifikasi kita tanpa sebarang masalah. InsyaAllah.

What's next after this ? The 9001:2008 Certification Awards Ceremony !

STAGE 2 AUDIT sudah selesai ... ISO milik kita !

TAKBIR - Allahu Akbar ! Alhamdulillah segala kesyukuran dipanjatkan ke hadrat Allah swt kerana dengan bantuan, keizinan & limpah inayah Nya, maka kami akhirnya dapat melepasi Audit Pensijilan ISO Stage 2 oleh SIRIM.

Berikut adalah sedikit laporan dalam bentuk photo jurnal tentang aktiviti-aktiviti yang berlangsung sepanjang Audit Stage 2 dijalankan selama 3 hari pada 10-12 Nov 2010 di KPTM Bangi.

Entrance Meeting: Pengarah KPTM Bangi (Tn Hj Ghozali Lamijan) memberi taklimat & welcome speech kepada Auditors SIRIM - En Fadzil Ishak, Dr Montaj Mustakim & Pn Azlina Abdul Aziz.

Kami diajukan pelbagai soalan dari kiri dan kanan & diminta bukti-bukti sebagai back-up oleh ketiga-tiga Auditors SIRIM. Pendek kata "sampai masak" lah kami di tanya itu & ini ... Nasib baik Pn Zuhrah (Pegawai Dokumen /PD) dan Sdr Hamidi kita cekap untuk mencapai segala evidence yang ada dalam fail-fail yang memang dah tersusun rapi dalam kabinet ...

Pn Nurisyal (Ketua Audit Dalam /KAD), paling banyak membantu dengan penjelasan yang beliau beri terutama dari aspek kerja Audit Dalaman yang telah kita laksanakan sebelum MKSP baru-baru ini.

Setelah selesai menyemak dokumen & bersoal-jawab dengan WP, KAD & PD di Bilik Dokumen, para Auditors telah berpecah kepada 2 kumpulan untuk melawat setiap lokasi Jabatan & Unit di mana Process Owners berada.

Dr Montaj mengetuai kumpulan yang fokus kepada prosedur P&P (Pembangunan Program Baru, Class Attendance, Peperiksaan, Bilik Kebal, IT Labs, Exam Halls & yang sama waktu dengan nya)

En Fadzil pula mengetuai kumpulan yang fokus kepada aktiviti Perolehan, Latihan Staf, HEP, UKR & Perpustakaan. Beliau juga banyak kali mengingatkan supaya Customer Satisfaction Survey mestilah dilaksanakan oleh setiap Jabatan, terutamanya yang dealing dengan pelanggan secara langsung. Dan survey ini hendaklah diikuti pula dengan analisis.

Exit Meeting on 3rd day: Lead Auditor SIRIM (En Fadzil) membentang laporan daripada penemuan Audit Stage 2.

KPTM Bangi diberi 5 NCR Minor & 7 OFI (oportunities for improvements). Kesemua NCR mesti ditutup dalam jangkamasa 2 bulan daripada tarikh Audit Stage 2, manakala OFI pula dalam jangkamasa 1 tahun, yakni sebelum Surveillance Audit tahun hadapan.

Majlis diakhiri dengan sesi menandatangani dokumen pengesahan yang KPTM Bangi telah disyorkan oleh SIRIM untuk mendapat pensijilan ISO setelah berjaya menutup 5 NCR minor dalam tempoh yang diberikan itu.

Pasukan ISO KPTM Bangi sempat bergambar kenangan bersama2 dengan Auditor SIRIM (En Fadzil & Pn Azlina) pada hari ketiga Stage 2 Audit ... caiyok !

The next bigger challenge is TO MAINTAIN the certification & to deliver as what we have promised in our documentations ! KPTM Hebat !

CORRECTION - CORRECTIVE ACTION - PREVENTIVE ACTION

CORRECTION (PEMBETULAN)

= action taken to eliminate a detected nonconformity (ketidakpatuhan)

A correction can be made in conjunction with a Corrective Action.

Example : Rework or Regrade

Rework = action taken on a nonconforming product to make it conform to the requirements

Regrade = alteration of the grade of a nonconforming product in order to make it conform to requirements differing from the initial ones.

CORRECTIVE ACTION (TINDAKAN PEMBETULAN)

= action taken to eliminate the cause for a nonconformity or other undesirable situation

A Correction can be more than one cause for a nonconformity

A Corrective Action is taken to prevent RECURRENCE

A Preventive Action is taken to prevent OCCURRENCE

PREVENTIVE ACTION (TINDAKAN PENCEGAHAN)

= action taken to eliminate the cause of a potential nonconformity or other undesirable potential situation

There can be more than one cause for a potential nonconformity

Preventive Action is taken to prevent OCCURRENCE

Corrective Action is taken to prevent RECURRENCE

STAGE 2 AUDIT on 10-12 Nov 2010

Latest news as of today 03/11/10. We received a fax from SIRIM that the Stage 2 Audit for KPTM Bangi will be held on 10 - 12 Nov 2010. Back to square one ! That was actually our original proposed dates.

If Stage 1 focuses on DOCUMENTATION, Stage 2 will focus on ACTIVITY - ie. the implementation & effectiveness of our management system as stated in our SPK.

In short, the Stage 2 SIRIM lead auditors (LA) will now go down to check at the grass-roots level. I wish all the very best to everyone, esp our Process Owners !

Our LA from SIRIM will be En Fadzil Ishak, Dr Montaj Mustakim (Auditor) and Cik Azlina Abdul Aziz (Trainee Auditor).

STAGE 2 AUDIT on 8-9 Nov

Pls take note that Stage1 Audit is abt Documentation. Alhamdulillah, we have passed that stage.

This 8-9/11 is Stage2 Audit - its' all abt implementation & effectiveness of our SPK. In short, SIRIM is going to go down & check at the grass root level - where the ACTIVITY is going on. That means they r going to check what u r doing in class, IT labs, offices, hostels etc ...

All the best to every warga KPTM Bangi ... we can do it !

STAGE 1 Adequacy Audit sudah selesai

Alhamdulillah, tanggal 27 Oktober 2010, Stage 1 Adequacy Audit telah selamat dilaksanakan bersama Pn Hjh Fauziah Sulaiman (Lead Auditor) dari SIRIM.

Tn Hj Ghozali Lamijan, Pengarah KPTM Bangi sedang memberi Taklimat Ringkas kepada Lead Auditor mengenai kolej secara am.

Sesi semakan dokumen oleh Lead Auditor bersama Pn Zuhrah (Pegawai Dokumen), Hj Safian (Wakil Pengurusan) & Pn Nurisyal (Ketua Audit Dalam) berjalan lancar.

Antara barisan Pengurusan Kolej & JK Pelaksana ISO KPTM Bangi yang hadir semasa sesi pembentangan Laporan Audit oleh Lead Auditor SIRIM.

Stage 1 Adequacy Audit diakhiri dengan majlis ringkas menandatangani & penyerahan Laporan Audit Pensijilan Peringkat 1 antara Lead Auditor (Pn Hjh Fauziah) & Pengarah KPTM Bangi (Tn Hj Ghozali). Alhamdulillah KPTM Bangi telah disyorkan ke Audit Pensijilan Peringkat 2 !

Syabas & tahniah kepada semua yang terlibat dalam menjayakan usaha kita ke arah pensijilan MS ISO 9001:2008 ini. Jazakallahu khairan kathiira ...

ITINERARY for Adequacy Audit on 27/10/10

The following is the Adequacy Audit Itinerary for KPTMBG on this 27/10/10. Lead Auditor from SIRIM is Pn Hjh Fauziah Sulaiman.

0930 hrs OPENING MEETING

- Welcome Speech by KPTMBG Director (Hj Ghozali Lamijan)

- Briefing by Organization Rep on the QMS (Hj Safian Saidi)

- Briefing by Lead Auditor on the audit details (Pn Hjh Fauziah Sulaiman)

1000 hrs VERIFICATION OF QMS PROCESSES

Documentation review of the following:

- Quality Manual

- Mandatory Documented Procedures

- Quality Policy

- Supporting Documents

- Internal Audits

- Management Review

1530 hrs PREPARATION OF REPORT (by Lead Auditor)

1630 hrs CLOSING MEETING

ISO CERTIFICATION PROCESS

The Management System Certification Services provided by SIRIM QAS International are carried out in accordance to the policies & procedures established by SIRIM QAS International based on the requirements of the various accreditation standards.

The generic certification process is as follows :

1. SUBMIT QUESTIONNAIRE

Client to fill questionnaire in the Application Package & submit to SIRIM QAS International Sdn Bhd. Based on the info, a quotation will be prepared by SIRIM. The quotation provides an estimate for the total cost for certification.

2. APPLICATION

Upon acceptance of the quotation, the applicant is required to submit the application form (SQAS/MSC/FOR/01-10) together with the application fee. SIRIM will appoint an Audit Team Leader for the client file.

3. STAGE 1 AUDIT

Stage 1 audit is carried out to determine the adequacy of the client's management system documentation & readiness to proceed to Stage 2 audit.

4. STAGE 2 AUDIT

After the findings from Stage 1 audit have been resolved, the client is to notify the Audit Team Leader on the readiness to proceed to Stage 2 audit. The purpose of Stage 2 audit is to evaluate the implementation & effectiveness of the client's management system.

5. RECOMMENDATION

On satisfactory completion of Stage 2 audit & verification of any NCR(s) raised, the Audit Team Leader will prepare a recommendation report to the Certification Panel for approval.

6. APPROVAL OF CERTIFICATION

The Certification Panel reviews & approves the recommendation for certification under the authority of the Certification Advisory Committee.

7. ISSUANCE OF CERTIFICATE

The certificate will be issued upon payment of all fees due & the signing of the Certification Agreement. The certificate is valid for 3 years from the date of approval.

8. SURVEILLANCE AUDIT/RE-CERTIFICATION

All certified organizations will be subjected to one annual surveillance audit. In exceptional cases, two surveillance audits may be carried out annually. The first surveillance will be carried out 12 months from the last day of the Stage 2 audit. Renewal of certification is subject to a satisfactory Re-certification audit carry out before the expiry of the certificate.

NOTE: For more detailed info, pls visit http://www.sirim-qas.com.my

What you need to know about STAGE 1 AUDIT (Adequacy Audit)

Our new date for Adequacy Audit is 28/10/10. The following is the tentative Audit Plan for 9001:2008 Stage 1 (Adequacy Audit) for our perusal and preparation before the D-day ! Bear in mind that this merely serves as a guide and may vary as the audit progresses.

1. OBJECTIVES of Stage 1 Audit are:
a) To assess the adequacy of the organization's quality management system documentation against the ISO 9001 requirements.
b) To evaluate if the Internal Audits and Management Review are being planned and performed.
c) To obtain information for planning the Stage 2 Audit (Certification Audit)
d) To determine the readiness of the organization to proceed to the Stage 2 Audit.

2) REFERENCE STANDARDS :
ISO 9001:2008 - Requirements, Organization's Quality Manual (MK) and Procedures, Customer's and regulatory and statutory requirements.

3) AUDIT METHOD :
Office discussions and site visit, including observations of activities, interview with staff, examination of procedures, records and related organization documents.

4) FACILITIES & ASSISTANCE REQUIRED :
a) Room for discussion (work station)
b) Facilities for photocopying
c) Personal protective equipment (where necessary)
d) A company representative as a liason person, acting as a guide to assist each auditor

The normal Audit Program is as follows :

a) Opening/Entrance Meeting
- between SIRIM's auditors & Organization's mgt team
b) Site Tour & Verification of QMS (Quality Mgt System) processes
c) Documentation Review
- Quality Manual
- Mandatory documented procedures
- Quality policy & objectives
- supporting documents
d) Report Preparation
e) Closing/Exit Meeting

MKSP - Done !

Alhamdulillah, yesterday 14/10/10 we are done with MKSP. After going through one-by-one all the reports by Internal Auditors (presented by our Chief Internal Auditor Pn Nurisyal), the meeting finally approved 9 NCRs (Non-Conformance Reports) and 18 OBSs (Observations).

Next in line will be a Workshop on 16-17/10 at HSM Bagan Lalang to do final touch ups on the standard codings, layouts and formatting of all documents - procedures, forms etc ...

We hope that after the workshop this weekend, everything will be done with, especially those with regards to the ISO documentations that we have developed & compiled so far. InsyaAllah.

Next in the pipeline ? SIRIM's visit for the Adequacy Audit on 28/10/10.

New Date for Adequacy Audit

We were informed yesterday that SIRIM has set a new date for our Adequacy Audit from 27/10 to 28/10/10. Looks like we gonna have one extra day for preparation ... Alhamdulillah ;)

How to categorize NCR / OBSERVATION for Internal Audit ?

Some internal auditors may find it difficult to categorize their audit findings as NCR or Observation (Pemerhatian) as there are some grey-areas involved. This is quite common among inexperienced internal auditors.

NCR is short for Non-Conformance Reports (Ketidakpatuhan / Penyimpangan). The following are some tips that may be used as guidelines to differentiate between NCR and Observations :

An NCR
1. adversely affect safety as related to products, persons or property;
2. impact the usability of a product, performance of a service, or the integrity of the quality system;
3. significantly increase product cost;
4. potentially affect the ability to meet the customer’s requirements. Examples: incorrect process parameters, missing inspections or processing steps, failure to record required data, missed or out-of-tolerance calibration
5. result from failure to implement a corrective action from the previous audit.
6. Violated the ISO9001 requirements.

An OBSERVATION is defined as a statement of fact made during an audit and substantiated by objective evidence and auditor’s informational comments based on an assessment of a special process or quality system.

It is a non-systemic, isolated NCR that does not :
1. adversely affect the usability of a product, performance of a service, or the integrity of the quality system;
2. affect any product or process output. Example: paperwork oversights, minor changes to procedures for clarification.

Whether it is NCR/Observation, it must be for the sole purpose of CORRECTIVE ACTION (penambahbaikan) & nothing else ... ;)

Reference: http://elsmar.com/Forums/showthread.php?t=38090